Last updated: June 2025
Robetix.com hosts a marketplace for digital content creators. Due to the nature of digital files and intellectual property, our return and refund policies are specific to protect both buyers and sellers.
We allow refund requests under the following conditions:
The purchased project is corrupt, incomplete, or materially misrepresented
The buyer contacts support within 5 calendar days of purchase
The product hasn’t been accessed/downloaded in full
Send an email to sz@robetix.com with:
The registered account’s email address
Transaction ID or payment confirmation
Detailed reason for your request with optional proof (e.g., screenshots)
Buyer remorse or change of mind after purchase
Misuse or mishandling of the product by the buyer
If project files were downloaded or extensively accessed
Orders can only be cancelled prior to file access or download
Users are encouraged to confirm details before completing the transaction
All valid refund requests will be reviewed within 5 business days. If approved, the refund will be issued using the original payment method.
If a resolution cannot be achieved, users may escalate the issue to a support supervisor or mediation representative at Robetix.